Privacy Policy

Last updated: 8 February 2026

1. Who We Are

Willo Legal is a product of Project Will Ltd. We provide will writing software and related services to estate planning professionals across the United Kingdom.

Contact: support@projectwill.co.uk | 0333 049 5033

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address and contact details when you create an account
• Business information including company name and address
• Payment information processed securely through our payment providers
• Client data that you enter into the Willo platform
• Usage data including how you interact with our software

3. How We Use Your Information

We use your information to:

• Provide, maintain and improve the Willo platform
• Process transactions and send related information
• Send technical notices, updates and support messages
• Respond to your comments, questions and requests
• Deliver leads through our Lead Marketplace service

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our platform is hosted on secure cloud infrastructure with encryption in transit and at rest.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data
• Restrict processing of your data
• Data portability
• Object to processing

7. Cookies

We use essential cookies to ensure the proper functioning of our website and platform. We may also use analytics cookies to understand how visitors use our site.

8. Third-Party Services

We use third-party services including Firebase (hosting and database), GoCardless (payments), and email delivery services. Each has their own privacy policies governing their use of your information.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.

10. Contact Us

If you have questions about this privacy policy, please contact us at support@projectwill.co.uk or call 0333 049 5033.